FAQ & HELP
product
an item I love is sold out! when will you be restocking it?
outside of our core collection, we make our special treasures in small batches! you can sign up on the waitlist for a specific product, to be notified if it does come back in stock or contact us at contact us here and we can try to track one down in the company for you or see if it can be specially ordered!
what items are final sale?
some of our pieces are final sale. we are unable to issue returns or exchanges on the following: one of a kind rings, special or made to order pieces, engraved items, gift cards, earrings, anything purchased at a discount or reduced price
I got my piece engraved, can I change it?
we are unable to accept changes to engraved piece, as these items are made to order. see our full selection of engraved pieces here.
how should I care for my pieces?
we suggest removing jewelry when you swim / shower / sleep / sweat, to ensure no unintended damage comes to your precious pieces. check out more or our wear and care tips here for everything you need to know!
I want to find out more information about a product, who can I reach out to?
you can contact us here or call 647-273-6297 and one of our wonderful team members will answer any questions you have!
packaging
do you offer gift wrapping?
every bluboho order is gift wrapped by hand by one of our amazing team members. if you’d like to add a personalized note to your order, please contact us (include your order number after it's been confirmed) or leave a comment in the “notes” section at checkout. we'll be happy to handwrite it on a note card to include with your order.
is your packaging sustainable?
our packaging is designed from recycled, reusable and compostable materials. to minimize package consumption, we offer $5 off your purchase in store only if you bring your packaging back to be reused, wear your piece out, or opt out of new packaging (note this makes the piece final sale).
shipping and orders
when are orders shipped?
orders are processed Monday through Friday and are usually shipped within 24-48 hours of placement, excluding weekends and holidays. from time to time, we may need an extra few days to secure your piece, depending on the current inventory available.
what happens after I place my order?
you will receive an order confirmation email once your order is paid for. you will also receive a shipping confirmation email once your order is sent your way, so you an keep an eye out for it.
where does bluboho ship to?
we ship internationally because we believe everyone around the world deserves a little bluboho in their life. if you want to know more information click here.
help! can I cancel my order?
we get it, we all make mistakes. if you wish to cancel your order contact us within 24 hours to honour your request. our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime) but we would be happy to look into your order and see if canceling is possible. we cannot cancel an order once it has been shipped.
can I pick up my order in-store?
yes, we offer in-store pick up, it will be ready with 2-4 business days.
do you offer shipping insurance?
yes! we know shopping online can be tricky and with the increase in volume that shipping providers are seeing, we want to make sure you feel protected for whatever could occur once your order leaves our hands and is on it’s way to yours!
we have partnered with Route to provide our guests with optional shipping insurance so you can purchase with confidence. Route Package Protection is calculated at checkout based on 1.5% - 5% of the order’s subtotal. in the event that your package is lost, damaged or stolen, Route will either send a replacement out to you or reimburse you for the value of the item(s) purchased (up to $5000). please note that this is an insurance policy which does have limitations, please see details below. for a detailed breakdown of Route's official insurance policy, please see here
listed below is a brief summary of Route Shipping Protection coverage, but you can review the full policies here
lost - in transit
- domestic: the issue must be filed between 7 and 30 days from the last shipping update.
- international: the issue must be filed between 20 and 30 days from the last shipping update.
stolen - marked as delivered
- the issue must be filed between 5 and 15 days from when the order was marked delivered.
damaged
- the issue must be filed with photos of the damaged package and item, no later than 15 days from when the order was marked delivered.
how do I file a claim with Route?
have your order number handy, and get started right here.
exchange policy
do you guys allow exchanges? if so, how do they work?
we do! see our exchange policy for more info.
repair
we are committed to our offering of quality pieces that tell your life’s journey. in the event that you require any assistance with your beautiful piece, let us take care of you. repairs are subject to a base fee of $25, unless quoted otherwise, and can take between 4-6 weeks to be complete. chain breaks are not considered to be defective product. you are welcome to bring your piece to any one of our locations or send it to us by mail. if you choose to mail us your piece, please contact our guest experience team for further instructions, by filling out our contact form here
*quoted timelines are based on the repair needed and are subject to change
gift cards
how does my gift card work?
gift cards purchased through the website can be used online as well as in-store. our gift cards have no additional processing fees and do not expire. happy shopping!
how do I use my online gift card online?
if you have an online gift card you can enter the code at check out, just be sure to click the “apply” button.
where can I purchase a gift card for your online store?
click the link here!
collaborations and marketing inquiries
please send all collaboration and marketing inquiries to guestexperience@bluboho.com
other
I need help with something that isn't listed above, how can I get in contact with someone?
click the link here for emails and phone numbers!